Perched atop Gama Tower, The Westin Jakarta stands as an icon of up to date hospitality, providing sweeping 360° views of the town skyline. Located alongside Jalan Rasuna Mentioned within the Golden Triangle — the capital’s bustling enterprise, business and purchasing hub — the 5-star property affords unparalleled entry to Jakarta’s most dynamic points of interest. Inside its hovering areas, friends uncover a whole wellness and way of life vacation spot. These facilities embody a devoted wellness flooring, the Heavenly Spa by Westin, elegant occasion venues together with a grand ballroom, and acclaimed eating experiences comparable to Seasonal Tastes, Henshin, Every day Treats and the Champagne Lounge.
On the helm is Thomas Glaser, Common Supervisor of The Westin Jakarta, whose management continued to form the property as certainly one of Indonesia’s most recognisable luxurious enterprise resorts. Below his management, the resort has not solely maintained its fame for excellence but in addition strengthened its place as a benchmark for contemporary hospitality in Southeast Asia. In dialog with LUXUO, Glaser discusses the evolving definition of luxurious, how The Westin Jakarta continues to satisfy the wants of at the moment’s discerning travellers and the ideas that information his management in an more and more aggressive market.
Since its launch, The Westin Jakarta has efficiently established itself as a favorite with travellers to the Indonesian capital. Which components contributed to this success?
The Westin Jakarta’s success is deeply rooted within the energy of its individuals and the spirit of the model. From the second friends arrive, they’re welcomed by a staff that genuinely cares — professionals who embody hospitality with heat, attentiveness, and satisfaction. Our associates are the heartbeat of the resort, persistently delivering considerate service that transforms a keep right into a memorable expertise.
As a part of the globally trusted Westin model, we provide greater than only a place to remain — we offer a sanctuary the place wellness, consolation, and purposeful design come collectively. Nestled in certainly one of Jakarta’s tallest buildings, The Westin Jakarta affords breathtaking views and a way of serenity above the town’s vibrant power. However it’s our dedication to serving to friends really feel their finest — bodily, mentally, and emotionally — that actually units us aside. Whether or not it’s by means of our signature wellness packages, nourishing delicacies, or intuitive service, we goal to create an area the place vacationers really feel not simply welcomed, however genuinely cared for.
“At The Westin Jakarta, we don’t simply supply a room — we provide renewal. Our staff is captivated with creating moments that matter, as a result of true hospitality begins with coronary heart.“
How is The Westin Jakarta adapting to the evolving expectations of luxurious travellers in Asia? What does luxurious actually imply to at the moment’s traveler?
Increasingly more, friends are wanting past lavish aesthetics and turning towards experiences that really feel genuine, purposeful, and centered on their well-being. At The Westin Jakarta, we’ve embraced this evolution by creating stays that replicate our core values: Private, Instinctive, and Renewal.
We imagine luxurious is private — it’s about tuning into every visitor’s rhythm and creating moments that really feel pure and significant. Our service is heat, intuitive, and designed to make each interplay really feel easy.
Our dedication to well-being is mirrored in all the things we do. From the Heavenly® Mattress that promotes deep, restful sleep, to our Heavenly Spa by Westin, WestinWORKOUT® Health Studio, and indoor pool with panoramic views, we provide a sanctuary for each physique and thoughts. Friends also can get pleasure from private coaching classes, Pilates lessons, and nutrient-rich Eat Effectively menu choices — simply to call a couple of — all designed to help a balanced way of life, even whereas on the transfer.
We proceed to evolve by integrating good know-how that enhances consolation, curating regionally impressed experiences, and designing areas that invite each productiveness and pause.
Inform us in regards to the totally different rooms and suites which may be booked at The Westin Jakarta?
At The Westin Jakarta, we provide quite a lot of lodging designed to satisfy the wants of each visitor — from solo vacationers and {couples} to households and long-stay guests. Whether or not it’s a spacious visitor room with a King mattress, a double Queen configuration for added consolation, or a set that includes a eating and kitchen space, every house is thoughtfully designed to help purposeful journey.
All rooms and suites characteristic floor-to-ceiling home windows, providing sweeping views of Jakarta’s skyline and creating a way of openness and calm. The interiors replicate Westin’s dedication to well-being, with pure tones, intuitive layouts, and signature facilities just like the Heavenly® Mattress and Heavenly® Bathtub, guaranteeing each keep is each stress-free and restorative.
Greater than only a place to sleep, our lodging are crafted to assist friends really feel balanced, centered, and comfy — whether or not they’re working, unwinding, or just having fun with the second.
You’ve labored throughout key places in Asia: Bangkok, Koh Samui, Bandung and now Jakarta. What are among the most attention-grabbing classes every posting has taught you?
My journey throughout Asia has been each professionally enriching and personally transformative. Coming from Germany, with expertise within the US and Europe, working in Southeast Asia required me to evolve — not simply in how I lead, however in how I join. Every vacation spot taught me one thing totally different.
Bangkok uncovered me to a fast-paced and extremely aggressive atmosphere, the place agility was key to success. Koh Samui supplied a deeper understanding of emotional hospitality in a resort setting. Bandung highlighted the significance of neighborhood and cultural authenticity. And Jakarta continues to problem and encourage me with its power, complexity, and ambition.
What I’ve discovered above all is the worth of adaptability. Working in Southeast Asia means embracing numerous traditions, work cultures, and personalities. It’s about listening extra, understanding native nuances, and creating a management type that’s inclusive, respectful, and empowering.
Over time, Southeast Asia has turn into greater than only a place of business — it’s turn into residence. I really feel deeply related to the area, each professionally and personally, and I’m grateful to share this journey with my Thai spouse, whose tradition and perspective proceed to counterpoint my very own.
As a Common Supervisor, what’s the very first thing you discover while you enter a resort, and which particulars do you pay explicit consideration to?
The second I step right into a resort, I instantly get a way of the power within the house — how the staff engages with friends, how the atmosphere feels, and whether or not the expertise flows naturally. For me, it all the time begins with individuals: their presence, grooming, confidence, and the way they work together with friends and with one another. That human connection is the heartbeat of hospitality.
I additionally pay shut consideration to the product — the cleanliness, the upkeep, and the general situation of the house. These particulars converse volumes about satisfaction, consistency, and the tradition of care inside the staff. Then there’s the service — how real the visitor journey is, from arrival to departure. If the staff is engaged and the service circulate is seamless, it signifies a powerful sense of belonging. It reveals that the administration is invested in coaching and constantly upskilling their associates.
One in every of my favourite issues to do is solely sit within the public areas — whether or not it’s the foyer, a café, or the restaurant — and observe. When individuals don’t know who you’re, you get an unfiltered view of how the resort actually operates. It’s in these unscripted moments that you simply see the authenticity of the service, the rhythm of the staff, and the real ambiance we try to create for each visitor.
How do you keep constant service requirements on the property?
Consistency in service begins with readability — guaranteeing each staff member understands what excellence seems to be like and the way their position contributes to delivering it. At The Westin Jakarta, we deal with constructing a powerful service tradition rooted in our model values and native hospitality traditions.
We put money into coaching and growth, not simply throughout onboarding however as an ongoing journey. Common teaching, upskilling classes, and cross-training assist our associates keep agile, assured, and aligned with our service expectations.
Equally necessary is communication. We keep open, clear dialogue throughout all ranges of the group. Flat hierarchies and day by day briefings be certain that everyone seems to be knowledgeable, empowered, and in a position to contribute concepts or increase considerations. This creates a way of possession and accountability.
We additionally depend on visitor suggestions and inside audits to observe efficiency and establish areas for enchancment. Finally, consistency comes from tradition. When individuals really feel valued, trusted, and related to a shared goal, nice service turns into second nature.
What can guests to The Westin Jakarta anticipate by way of eating experiences?
At The Westin Jakarta, eating is greater than only a meal — it’s a curated expertise that blends international flavors with native authenticity, crafted by a staff of passionate culinary consultants.
Our friends can sit up for distinctive culinary highlights led by our specialty cooks:
- Chef Nandan Ghosh brings the daring, fragrant flavors of Indian delicacies.
- Chef Loh Yun Fatt affords refined Chinese language specialties.
- Chef Akira Oshita presents a novel Nikkei expertise, fusing Japanese and Peruvian influences.
- Chef Chiko Fonia and his kitchen brigade showcase the richness of Indonesian delicacies with creativity and coronary heart.
Our thoughtfully designed F&B retailers cater to a variety of tastes and events:
Seasonal Tastes: A vibrant all-day eating venue that includes dwell cooking stations, all kinds of worldwide dishes, and wholesome choices impressed by the Westin Eat Effectively program — together with recent herbs and greens from our personal hydroponic backyard.
Every day Treats: An ethereal, welcoming café providing premium espresso, tea, and matcha, alongside a collection of candy and savory delights — excellent for informal conferences or a quiet second to recharge.
Champagne Lounge: A complicated house to unwind after a protracted day, with traditional drinks and panoramic views of Jakarta’s glittering skyline.
Henshin – Bar & Restaurant: Situated on the highest flooring, Henshin affords an elevated Nikkei eating and nightlife expertise, combining daring flavors with breathtaking views and a vibrant ambiance.
Inform us in regards to the vibrant rooftop bar at The Westin Jakarta, an actual gem in Jakarta!
Situated atop The Westin Jakarta, Henshin is greater than a rooftop bar — it’s a journey of transformation, true to its title which suggests “transformation” in Japanese.
Because the crown jewel of the resort’s culinary scene, Henshin has carved out its personal identification as a vacation spot venue — a spot the place Jakarta’s vibrant power meets elevated magnificence. Whether or not you’re sipping a signature cocktail crafted by knowledgeable mixologists or savoring the daring flavors of Nikkei delicacies, each second at Henshin is designed to awaken the senses.
The rooftop bar pulses with life, providing panoramic views of the town paired with curated beats from resident DJs. It’s an area the place locals and vacationers alike collect to rejoice, join, and unwind.
Upstairs, the Peruvian-Japanese restaurant is helmed by Chef Akira, whose mastery of Nikkei delicacies brings a refined but adventurous spirit to the desk. His menu blends the fragile precision of Japanese approach with the fiery soul of Peruvian substances. Signature dishes like ceviche, tartare de atún, and Wagyu beef showcase daring flavors, recent substances, and a culinary philosophy rooted in transformation and discovery.
Each element at Henshin — from its putting structure to its vibrant ambiance — is designed to captivate and encourage, making it certainly one of Jakarta’s most iconic culinary locations.
How necessary is sustainability in your culinary strategy and the way will you replicate this throughout the resort’s eating venues?
Sustainability isn’t only a development at our eating venues — it’s a tenet. Throughout the resort, we’re dedicated to creating experiences that aren’t solely scrumptious but in addition accountable and future-focused. At Seasonal Tastes, our hydroponic backyard is a residing image of this dedication. It permits us to develop recent herbs and greens on-site, decreasing our carbon footprint whereas guaranteeing peak taste and diet.
We additionally prioritize regionally sourced substances, working carefully with licensed companions throughout Indonesia to herald the freshest seafood, fish, and low. Our menus characteristic cage-free eggs, reflecting our dedication to animal welfare and clear, lean meals choices. This strategy helps native communities, ensures high quality, and permits us to supply dishes which are each healthful and ethically sourced.
By specializing in traceability, freshness, and moral sourcing, we’re not solely elevating the eating expertise — we’re additionally contributing to a extra sustainable future for Jakarta’s culinary scene.
Inform us extra in regards to the spa & wellness services at The Westin Jakarta?
Wellness is a central pillar of the visitor expertise at The Westin Jakarta, thoughtfully built-in into each side of the keep. The devoted wellness flooring on the 50th degree affords a sanctuary above the town — a spot to recharge, restore, and reconnect.
On the coronary heart of this house is the Heavenly Spa by Westin, the place signature remedies are designed to appease each physique and thoughts. From therapeutic massages to revitalising facials, each expertise is crafted to advertise renewal and stability.
For individuals who thrive on motion, the WestinWORKOUT® Health Studio offers state-of-the-art gear and galvanizing skyline views. Friends also can ebook classes with certainly one of our three licensed private trainers, who supply tailor-made steering to assist obtain particular person health objectives. As well as, we host common Pilates and Yoga classes, creating alternatives for aware motion and holistic well-being.
The wellness flooring additionally options an indoor swimming pool, a serene house for laps or leisure, complemented by a sauna, steam room, and a Vitality Pool — all designed to reinforce circulation, detoxify, and promote deep leisure. Whether or not you’re beginning your day with a dawn swim or winding down with a spa ritual, the wellness expertise at The Westin Jakarta is instinctively restorative, private and elevated.
What’s your imaginative and prescient for the way forward for The Westin Jakarta over the following few years?
Trying forward, my imaginative and prescient for The Westin Jakarta is evident: to place the resort not solely as a beacon of hospitality excellence however as a real Westin model ambassador in Southeast Asia — a property that absolutely embodies the model’s pillars of non-public well-being, instinctive service, and renewal.
A high precedence is to turn into the perfect employer within the metropolis. Which means constructing a high-performance, dynamic, and fascinating staff tradition the place associates really feel empowered, impressed, and proud to contribute. We’re investing in management growth, recognition packages, and a office atmosphere that celebrates range, creativity, and collaboration.
On the culinary entrance, we goal to outline and reposition our meals and beverage retailers to replicate each international developments and native authenticity. Every venue can have a definite identification, elevated storytelling, and a transparent worth proposition — whether or not it’s vacation spot eating, wellness-focused menus, or vibrant social experiences. Sustainability, innovation, and guest-centricity will information each resolution.
Finally, The Westin Jakarta will proceed to evolve as a spot the place friends really feel higher once they go away than once they arrived — and the place our staff feels proud to form that journey on daily basis.
What makes a resort keep an unforgettable expertise?
An unforgettable resort keep is crafted by means of a considerate mix of personalization, service excellence, and innovation. It begins with actually realizing your visitor — understanding their preferences, anticipating their wants, and creating moments that really feel uniquely tailor-made to them.
Delivering curated experiences that align with the model’s identification is vital. Whether or not it’s a wellness-focused keep, a culinary journey, or a cultural immersion, the expertise ought to really feel intentional and related to the visitor’s goal of journey.
Equally necessary is invisible but attentive service — being current with out being intrusive. When service flows naturally and seamlessly, it creates a way of ease and luxury that friends bear in mind lengthy after they go away. Partaking employees make all of the distinction. Real heat, genuine interactions, and a ardour for hospitality can flip a superb keep into an excellent one.
Lastly, good, state-of-the-art know-how enhances the expertise by providing comfort and personalisation — from cell check-ins to in-room controls and curated digital content material. When know-how helps, moderately than replaces, the human contact, it elevates all the visitor journey.
The Westin Jakarta is a part of the Marriott Bonvoy community. What sort of worth does this convey to the property?
Being a part of the Marriott Bonvoy community brings great worth to The Westin Jakarta, each in attain and in visitor expertise.
First, there’s the ability of the community impact — with Marriott’s international footprint, we’re related to nearly each key supply market all over the world. This enables us to welcome a various mixture of vacationers who already know and belief the model.
Second, loyalty performs a pivotal position. Marriott Bonvoy members convey with them a wealth of insights by means of their visitor profiles, permitting us to personalize their keep based mostly on previous preferences and behaviors. This helps us ship a extra tailor-made, seamless expertise from the second they arrive.
Lastly, unique member advantages comparable to complimentary nights, room upgrades, and Govt Lounge entry add significant worth to our friends’ stays. These perks not solely improve satisfaction but in addition foster long-term loyalty.
In essence, Marriott Bonvoy strengthens our capacity to ship constant, high-quality service whereas providing friends the popularity and rewards they worth most.
How do you see the hospitality trade evolving within the subsequent few years?
The way forward for hospitality is being formed by three key pillars: the human contact, progressive applied sciences, and sustainable practices. The human connection will all the time be on the core of our trade. Irrespective of how superior know-how turns into, it’s the heat, empathy, and attentiveness of our those who create actually memorable visitor experiences.
On the identical time, innovation is reworking how we function. From personalised digital journeys to seamless, contactless providers, know-how helps us improve comfort whereas permitting our groups to focus extra on significant interactions.
Sustainability is one other space that continues to encourage. As vacationers turn into extra acutely aware of their influence, we have now a accountability to steer with goal — whether or not by means of decreasing our environmental footprint, supporting native communities, or selling wellness and aware journey.
Collectively, these three pillars are redefining what it means to ship distinctive hospitality — mixing care, creativity, and conscience into each visitor expertise.
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