Leopard Catamarans, whose crusing and energy catamarans are in-built South Africa by Robertson and Caine (R&C), has introduced particulars of its enhanced guarantee providing, which leverages many years of buyer suggestions and industry-leading digital expertise.
Fantastic-tuned over the previous 12 months, the in depth guarantee programme is “designed to supply catamaran house owners with distinctive help and peace of thoughts”, in response to Leopard. The great dual-warranty framework combines builder and OEM protection with real-time digital monitoring and international service community integration, streamlining submissions whereas lowering response instances.
The builder guarantee gives 14-month safety towards development defects – starting from beauty imperfections to set up points – plus prolonged 24-month protection for non-structural home windows, recognising the distinctive stresses of marine environments. Lengthy-term structural assurance continues with six-year protection for hulls, decks, deck lids, flybridges, bulkheads and structural webs.
The OEM guarantee ensures all onboard techniques are coated by every manufacturing companion. As soon as house owners are registered with Yanmar, Northern Lights and Raymarine, Leopard will act because the proprietor’s single liaison, eradicating the complexity of managing a number of producer relationships.
Additional simplifying the claims course of, Leopard has developed a guaranty portal on its web site. A devoted group critiques every submitted declare and presents house owners standing updates via Trello, a web-based workflow software.
Leopard’s claims course of gives real-time declare transparency, connecting house owners immediately with help groups, engineers and R&C technicians via shared standing updates, progress notes and stay commentary all through the restore course of.
Whether or not the difficulty falls beneath the R&C guarantee or OEM, Leopard will assign the declare to a guaranty buyer help agent who will assist consider and course of the declare from begin to end. That very same agent stays the proprietor’s essential level of contact for all points of the guarantee declare, from revising or approving estimates, funds and reimbursements.
Leopard’s international community spans six continents and greater than 20 nations, offering house owners with worldwide help when and the place they want it.
Prioritising getting house owners again on the water as shortly as potential, Leopard works with certified service centres for R&C guarantee work or the proprietor’s most well-liked yard for smaller repairs. For OEM claims, Leopard immediately resolves simple points, or assigns licensed technicians and authorised service centres for complicated engine or electronics issues.
“The objective with our guarantee programme is easy: to present Leopard house owners the arrogance and readability they deserve,” mentioned Jese Vega, Leopard’s Guarantee and Commissioning Supervisor. “By combining many years of buyer suggestions with new digital instruments and a very international service community, we’ve created a system that prioritises quick, clear help, wherever on the earth our house owners are cruising.”
For extra data go to leopardcatamarans.com
This text was first seen on YachtStyle.com.
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