The 4 Seasons App displays the identical considerate design and a focus to element that outline the model’s on-property expertise. It offers friends a straightforward option to keep linked with the resort crew, tailor their keep, and revel in intuitive, discreet service from the second a reservation is confirmed.
I take advantage of the app throughout each 4 Seasons keep and encourage my purchasers to do the identical. It provides a welcome layer of comfort to journey, whether or not you’re arranging an airport switch, ordering breakfast to your room, or trying out on the way in which to the airport.
Beneath are twelve methods the 4 Seasons App enhances the visitor expertise, together with examples of how I personally put it to use throughout my stays.
Take pleasure in 4 Seasons Most popular Companion Advantages
As your advisor, I can safe 4 Seasons Most popular Companion advantages in your keep, corresponding to each day breakfast for 2, a resort or resort credit score, and VIP recognition all through your go to.
For those who’re new to this system, my information explains what’s included and the way these advantages improve the general expertise.
–> Be taught extra about 4 Seasons Most popular Companion
1. Join with the Resort Groups and Concierge Earlier than You Arrive
As soon as your reservation is linked within the app, you’ll be able to start speaking immediately with the resort crew about your keep. Earlier than arrival, I take advantage of this characteristic to analysis what’s out there on the inns.
I’ll additionally use it to rearrange airport transfers, verify spa appointments, safe eating reservations, ask questions, and ship the resort any last-minute particulars or requests.
Messages are directed straight to the on-property visitor expertise crew, who shortly route inquiries to the related departments.
Confirmed plans seem within the app (and in an internet hyperlink you could obtain by e mail), so your itinerary is all the time available.
We are able to additionally allow you to with these items.
2. Alert the Resort to Adjustments in Arrival Occasions
For those who’re staying at a 4 Seasons resort, it’s useful to inform them of your arrival time. Flight occasions are most well-liked. This ensures that the entrance desk groups and bellmen can welcome you within the seamless 4 Seasons method that units the tone in your total keep.
To provide you an instance, as my automobile was pulling as much as 4 Seasons Hualalai, a bellman was already in movement. He knew my identify, handed me a bag tag, and I used to be instantly escorted to the entrance desk. They had been additionally ready, and I used to be instantly escorted to the foyer welcome space, the place I acquired my welcome lei and drink.
You’ll be able to replace your arrival occasions within the app or message the resort by the chat operate to inform them of any modifications to your flight numbers or occasions.
3. Schedule Housekeeping When It’s Most Handy
The app permits you to schedule each your foremost housekeeping service and your night turndown at particular occasions that fit your day. I prefer to set housekeeping for after I know I’ll be out, so the crew can refresh the room with out interrupting downtime.
You can even choose the earliest doable time as an possibility relatively than scheduling a time. (I nonetheless typically use the door hanger or service gentle as an alternative of the app to sign when our room is prepared for service.)
4. Request Additional Bottled Water
My household drinks a ton of bottled water. After we run out, I take advantage of the app to request extra. There’s a preset part for it, however it asks for a particular supply.
So, I’ll message the chat to say please convey further bottled water at turndown service or on an event when housekeeping will already be within the room.
See additionally: My full 4 Seasons Hualalai evaluation.
5. Request Objects You Forgot to Pack
For those who arrive and notice you’ve forgotten one thing, there’s no must name the entrance desk. The facilities request part of the app consists of an in depth checklist of complimentary necessities.
I’ve requested a hairbrush, toothbrush, earplugs, eye masks, nail recordsdata, extra hangers, and different facilities through the years. Households also can use this characteristic to request cribs and different child facilities.
By offering gadgets on request relatively than pre-stocking rooms, the model minimizes waste whereas nonetheless delivering wonderful service.
6. Customise Your Bedding
4 Seasons considers sleep an important a part of the visitor expertise, and the app lets you specify your most well-liked bedding. You’ll be able to request orthopedic or feather pillows, choose a agency or plush mattress topper, and ask for extra blankets or duvets to create an excellent sleep atmosphere.
My very own profile is about for an opulent mattress topper and an orthopedic pillow, and I persistently obtain each at properties all over the world!
7. Order and Schedule In-Room Eating
In-room eating is likely one of the app’s most intuitive and helpful options. You’ll be able to browse menus, place orders, and schedule an actual supply time.
At 4 Seasons Resort Las Vegas, I usually pre-order breakfast earlier than early volleyball tournaments so it arrives exactly once we want it.
Orders are typically additionally confirmed by the chat operate, which I admire, although your affirmation by way of the app characteristic is simply advantageous.
When you have a whole lot of particular requests or menu alterations, I believe it’s nonetheless best to name.
See additionally: My full 4 Seasons Las Vegas evaluation.
8. Have Your In-Room Eating Eliminated
I usually overlook to name to have my in-room eating tray eliminated. For those who’re away from the cellphone, you’ll be able to click on the app to have in-room eating come and decide it up.
9. Learn Newspapers and Magazines with PressReader
Each 4 Seasons visitor receives complimentary entry to PressReader, which gives 1000’s of newspapers and magazines from all over the world.
You’ll be able to open PressReader within the app immediately in your cellphone or pill, or by the in-room iPad out there at most properties.
10. Use It as a Cell Key
The app can operate as your room key, offering entry to your guestroom, elevator, and different safe areas. You might want to allow cellular key, and the entrance desk might want to approve your request after verifying your identification.
As soon as accepted, you should use your cellphone as an alternative of a key card to make use of elevators and open doorways. It’s supreme for key losers like me to have as a backup.
I nonetheless maintain a bodily key, however the cellular key works reliably throughout most properties I’ve used it at recently.
11. Schedule Wake-Up Calls
You’ll be able to organize wake-up calls immediately by the app by selecting your most well-liked time and reminder interval. The request is confirmed instantly by chat, and the decision itself is delivered nearly to the minute.
It’s a easy but elegant instance of how 4 Seasons integrates know-how with human service relatively than changing it.
Tip: For further consolation, I all the time guarantee that they verify my wakeup name request within the chat after I submit the decision time.
12. Organize Laundry, Urgent, or Shoeshine Companies
You’ll be able to request laundry pickup, urgent, or shoeshine providers with just some faucets. The housekeeping crew or visitor providers acknowledges your request by chat and confirms pickup time, usually inside moments.
It’s particularly useful for enterprise journey or longer stays, when consistency and timing are essential. The reliability of this service is remarkably uniform from property to property.
13. Staying in Contact and Asking for Suggestions Whereas Sightseeing
The in-app chat is accessible earlier than, throughout, and after your keep, permitting you to attach immediately with the property’s crew wherever you might be.
I additionally like having that simple line of communication after I’m out exploring. It’s particularly reassuring for solo vacationers to know you’re only a fast message away from the resort, which is simpler than making a name.
I can open the app and ask for a lunch suggestion close to my present location, and the response is often fast.
14. Test Out Seamlessly
When it’s time to depart, you’ll be able to take a look at by the app with out visiting the entrance desk. I do that lots recently. just lately used this characteristic at 4 Seasons Resort Hualalai whereas heading straight to my driver. It took seconds.
You’ll be able to view your full folio on the TV in your room to make sure fees are right earlier than utilizing the net check-out.
15. Handle Your Private 4 Seasons Profile
The app additionally permits you to view and replace choose particulars in your private 4 Seasons visitor profile. This can be a report that carries your preferences from one property to the following.
You’ll be able to add all cellphone numbers and e mail addresses that you simply would possibly use to e-book a resort. You can even change your bedding preferences. There’s additionally an pursuits part the place you’ll be able to choose options like wellness, artwork, or culinary as your pursuits, in order that the resort can get to know you higher.
Your behind-the-scenes profile, nevertheless, is far more in depth. My very own profile dates again many years to after I lived at 4 Seasons Hong Kong. They nonetheless have my spa historical past on file!
See additionally: My full 4 Seasons Hong Kong evaluation
Find out how to Hyperlink Your Reservation to the App
In case your reservation doesn’t mechanically seem within the app, right here’s what you do:
- Click on the hamburger menu within the higher left nook.
- Choose “Itinerary.”
- Click on “Add Current Reservation.”
- It can ask in your resort identify and affirmation quantity.
Alternatively, for those who shouldn’t have any stays already within the app, it could present a message asking if you need so as to add a visit shortcut that takes you thru the identical course of.
The One Step That Ought to Nonetheless Go By way of Your Advisor
The 4 Seasons App is right for managing an current keep. If you e-book immediately by the app, the reservation is processed as a web based reserving and won’t mechanically connect our facilities.
Please all the time let me know when you’re contemplating a 4 Seasons keep. We are going to e-book you as a 4 Seasons Most popular Companion visitor, permitting you to obtain each day breakfast for 2, resort credit, and different VIP facilities.
As soon as we verify your reservation, the app turns into the proper companion for every little thing else, from chat to check-out!
What You Can’t All the time See within the App
It is possible for you to to see fundamental particulars relating to your reservation. The main points relating to any beforehand processed upgrades and the precise 4 Seasons Most popular Companion advantages aren’t seen (don’t fear, they’re all recorded behind the scenes).
I’ve additionally seen that the app could solely checklist the variety of adults touring, and I used to be advised that this is because of privateness legal guidelines in sure jurisdictions.
Remaining Ideas
When you have a 4 Seasons keep on the horizon, I like to recommend downloading the 4 Seasons app. The hyperlink to take action can be in your e mail affirmation from 4 Seasons, or you’ll be able to seek for 4 Seasons in your app retailer.
It’s easy to make use of and can vastly improve your keep!
